One of the biggest problems I had with this company is that they push you to sell services by having a lenient quota system even though you are not part of the sales team. One of the core values of ServiceMaster Services since its 1974 founding has been to help people develop. Overall this company is alright to work for though the pay is below fair also do not expect to have any time outside of work. Terminix Employee Handbook Pdf ServiceMaster is a Fortune 1000 parent company of Terminix, American Home Shield, ServiceMaster Clean & Restore, Merry Maids, AmeriSpec and Furniture Medic. What Vacation & Paid Time Off benefit do Terminix employees get Terminix Vacation & Paid Time Off, reported anonymously by Terminix employees. Management has clear operational and financial goals, but has not incentivized the workforce to 'buy in' to those goals, to wit.lack of continual training, lack of an effective employee 'feedback program' and wage suppression of their primary public contact service people. In field developmental training is ad hoc Technician compensation has a built in 'wage supressor' meaning cancels due to customer moving, dying, complaints about call center ops all contribute to reducing commission and no way for a tech to neutralize those cancels thru pro active, controllable measures on their own part. The day to day operations, reporting, etc, uses a DOS based computer system (that's right, no typo, DOS) Routing of over 8,000 service vehicles is grossly inefficient and wastes technicians time and opportunity to earn (ever heard of Microsoft Streets and Trips?) Initial classroom and online training is adequate and meets state requirements.
Our on-staff entomologists have a combined 560 years of pest control experience, and you can contact us anytime, 24/7. Call center attrition rate as of March '15 is 30% and a regular source of customer complaints. Terminix has 300+ locations nationwide and services more than 50,000 homes daily.
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